FREE delivery over £85

Privacy & Cookie Policy

Click on the links below to read NORRGEAR's full Privacy and Cookie Policies:

Privacy Policy

Cookie Policy

Privacy Policy

In respect of any personal information that we collect from you, the data controller (the company that is responsible for your privacy), is NORRGEAR trading name of Double Swan Limited Company No. 11919025.

This Privacy Policy Regarding Customer and Online User Information (“Privacy Policy”) applies to NORRGEAR, Double Swan Limited (hereafter “NORRGEAR”, “we”, "us" or “our”).

This Privacy Policy does not apply to the websites of any business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy policies of any third party with which you interact.

At NORRGEAR we treat customers’ personal information and details extremely seriously. We will only use the information we collect about you in accordance with Privacy Law (i.e. for the EU, The General Data Protection Regulation and relevant in country secondary Privacy Legislation) with the primary purpose of making your shopping experience as enjoyable and easy as possible.

Personal information that we collect about you and why

  • Information that you enter when signing up for the NORRGEAR newsletter, registering an account, placing an order online or requesting a refund. We require your postal address to deliver your order, e-mail address to send your order and despatch confirmation as well as sending promotional materials if you have requested them, password, telephone number in case we have any issues with your order, financial and credit card information to take payment and your name, so we know what to call you.
  • Details of your past transactions 
  • You can get a refund or replacement if necessary
  • We can let you know about our products that we think you will be interested in
  • Details when you get in touch with us via email or phone
  • Your answers to our post purchase survey to give informative recommendations online and continually make improvements to our products and service
  • Your device and browser information, the route you took to land on our website as well as website data such as page views, length of visit and clicks.  This helps us optimise your shopping experience with us and ensure our functionality is working.

How long we retain your data

We will hold this information for as long as you remain an active customer and for 7 years afterwards or where otherwise required by applicable law or the legitimate interests of NORRGEAR.   

Marketing Communications

If you have requested us to do, or we feel, that from your previous transactions, that you might be interested in our catalog, then we will send you communications informing you of our products and special offers. If you have browsed our website and previously given NORRGEAR your contact details then we may use this information to send you Marketing communications. You can change your mind on how you would like to be communicated with or unsubscribe at any time by either:

Clicking on unsubscribe link found at the bottom of every email or by contacting our customer services team via email customerservices@norrgear.com

For opting out of receiving communications prompted by online behavior please see our cookie statement

Please note that it can take up to 24 hours to be removed from our list therefore you may be selected for one final email before removal. Our catalog has a longer production time, so you may receive one more mailing before removal up to one month after opting out.

Who we share your personal information with

We will never sell any of your personal data to a third party. However, we do need to share your data with a number of companies that we work with to provide the service and shopping experience that you are used to. See examples of said companies below:

  • Companies that make sure your order is completed and arrives at your door, such as payment service providers, our fulfillment and delivery companies
  • Marketing agencies and suppliers, such as printers, email service providers, data cleansing providers and media partners
  • Fraud prevention agencies & law enforcement so we can manage fraud
  • Marketplace sellers where you can place an order such as Amazon

Privacy of children and sensitive information

We do not knowingly collect personal data from anyone under the age of 16. We do not knowingly obtain any Sensitive Personal Data about our customers, such as information about health or medical conditions, race or religious beliefs. We regularly cleanse our data and would remove anyone flagged as deceased from receiving any marketing communications from us.

If we are made aware that we have received information from anyone under the age of 16 or Sensitive Personal Data in violation of this Privacy Policy, we will immediately ensure that they do not receive marketing communications from us and will take steps to remove them from our database.

Where we store your personal information. 

All personal information that you provide is stored on our secure servers or those of our ecommerce platform which may be situated outside of the European Economic Area (“EEA”). Where personal information is transferred outside of the EEA we will ensure that adequate contractual safeguards are in place (e.g. the European Commission’s standard data protection clauses or “model clauses”), to ensure the security of your personal information is maintained when it is processed by the third party.

Contact Us

If you want to know more about the data that we may hold for you or want to know more information on how NORRGEAR collects, stores and processes your personal information then please contact customer services here

If you are not satisfied with the way in which we have resolved your questions, you can contact the national data protection authority of your country.

Changes to our Privacy Policy

We may amend this privacy policy at any time so please ensure you check the latest version regularly

Updated 13th November 2019

How we use cookies on our websites

We use cookies on our website. To find out more about the cookies we use and how to manage and delete cookies, please see our Cookie Policy below.

Cookie Policy

We use cookies on our websites to enable certain parts of it to function and to distinguish you from other users. This helps us to provide you with a better experience and to improve our sites to work more efficiently.

By using norrgear.com and its subdomains, you accept the use of cookies in accordance with this policy. If you do not accept their usage, please disable them following the instructions below but note this may limit your use of our site.

What is a Cookie?

A cookie is a small text file that websites send to your computer and place in your browser when you are on their websites. A cookie typically contains a mix of numbers and letters and are widely used to make websites work or work more efficiently. They enable a website to remember a user, identify when that user returns and track their behaviour. They cannot harm your computer and are not used to collect any financial information.

Why do we use cookies?

We use cookies to enable you to shop on our website, enhance your shopping through offering an easier, faster and more relevant user experience and to analyse our traffic and performance to better serve customers. We also share information about the use of our site with third parties to improve our marketing and advertising activities.

What are Cookies used for?

First Party Cookies-

These allow you to use the basic functionality to browse or shop our website. This  includes browsing products, adding items to your bag, allowing us to remember what items you’ve added to your bag and ordering items. Without these cookies, you will be unable to use our website.

Other cookies allow us to review how you use our website so that we can measure and improve performance and the experience offered. Their usage can be restricted but the site may not perform or look as expected.

Advertising and Targeting Cookies

These cookies allow us to track visitors’ interest in our products, to understand what most appeals to customers to ensure we make our offers as appropriate as possible and to personalise our advertising efforts, so that they relate to your interests and shopping history within the site and beyond.

The cookies we use can be classified into the following categories:

  • First-Party Cookies: these are issued from the website you have accessed. These cookies often serve to give memory to the website about your data and preferences.
  • Session Cookies: – these are used for the duration of your browser session. They may be used for a variety of purposes such as remembering what you have put in your shopping basket as you browse around our website. These session cookies will expire after a browser session.
  • Persistent Cookies: these are stored on a device in between browser sessions which allows your preferences or actions across our website to be remembered. Persistent cookies may be used for a variety of purposes including remembering users' preferences and choices when using a site or to target advertising.
  • Third-Party Cookies: these are cookies that are set by a website other than the one you are on. Our site may contain links to and from the websites of our partner networks, data partners, advertisers and affiliates. It may also contain links to 3rd party social media sites. These parties may set their own cookies on your browser over which we have no control. To learn how a site collects and uses your information, please read the privacy policy of that website.

How you can disable cookies

Most web browsers automatically accept cookies but you can disable this function by changing your browser settings at any time. For more information about managing and disabling cookies on your computer, please visit: www.allaboutcookies.org/manage-cookies

Amendments to this Cookie Policy?

We may amend this Cookie Policy at any time without notice. Please revisit this page from time to time to review any amendments or revisions, as your continued use of our websites confirms your acceptance of the version of the Cookie Policy then in force. If you do not agree to any changes that we make, you should not use or access our websites.

How can you contact us?

You can contact us by emailing us here 

Updated 15th November 2019